Ecom
Agent OSBack to the bundle →

We can help

Customer support.

Get help with an order, delivery link, file, installation question, licence or refund request.

Effective: 24 September 2026Version: policy-v1-2026-09-24

Contact support

Email us

[email protected]

Farooq Chisty, trading as Ecom Agent OS, India

Write from the email address used for your order whenever possible. Do not send passwords, login codes, private API keys, full card details or bank credentials.

What to include

  • Your full name and purchaser email address.
  • Your Ecom Agent OS order ID.
  • Your Instamojo payment reference when the question involves payment.
  • The item or add-on you need help with.
  • A short description of what happened, including the file name, AI host or error message when relevant.
  • A screenshot with personal or secret information removed, if it helps explain the issue.

Hours and response targets

Support business days are Monday to Friday, excluding Indian public holidays. We target a reply within two business days.

Complaints are acknowledged within 48 hours and targeted for resolution within one month. Complex issues that depend on a payment provider or another third party may take longer, and we will update you when that happens.

What support covers

Orders and deliveryPayment confirmation, missing delivery emails and protected download links.
FilesCorrupt downloads, missing included files and supported file formats.
InstallationSetup and first-run questions for 90 days after purchase.
PoliciesLicence use, community access, refunds and privacy requests.

Updates issued for the purchased product are included for 12 months. The community includes one named member for 12 months and does not guarantee replies or consulting.

What is outside support

  • Managing your advertising, store or AI account unless you purchased the 1:1 setup add-on and the work is part of that booking.
  • Custom Agent development, campaign execution or ongoing consulting.
  • Third-party subscription charges, account restrictions, outages or changes to connectors and APIs.
  • Guarantees about revenue, ROAS, conversions, output quality or business performance.
  • Requests that require passwords, account impersonation or unsafe access to a third-party account.

Delivery help

  1. Confirm that payment completed in Instamojo.
  2. Check spam, junk and promotions folders for the purchaser email address.
  3. Search for "Ecom Agent OS" in your inbox.
  4. If the email or link is still missing, contact support with your order ID and payment reference.

Refund requests

See the Refund Policy for eligibility. Send the request within seven calendar days when it concerns a duplicate charge, non-delivery, an unrepaired corrupt file or a material mismatch. Include your order ID, payment reference and the reason for the request.

Customer care and complaints

Customer care and grievance contact: Farooq Chisty at [email protected].

Explain the issue and the resolution you are requesting. Complaints are acknowledged within 48 hours and targeted for resolution within one month.