Digital products are final sale
The Ecom Agent OS bundle and all downloadable digital add-ons are delivered immediately after confirmed payment. Because digital access cannot be returned and the files can be copied or retained after delivery, all digital product sales are final.
We do not offer refunds or exchanges for change of mind, accidental purchase, non-use, tool or subscription changes, dissatisfaction with AI-generated output, or failure to achieve a particular business result.
Payment and delivery problems
A verified duplicate payment will be reversed. If your order is not delivered, an included file cannot be opened, or the delivered materials materially differ from the product description that applied when you purchased, contact us within seven calendar days.
We will first restore access, resend or replace the affected files, or correct the material mismatch. If we cannot resolve the issue, we will provide the remedy required by applicable law.
How to report a problem
- Email [email protected] from the purchaser email address.
- Include the order ID, payment reference, purchased item and a clear description of the problem.
- For a file problem or material mismatch, include the file name and a screenshot or error message that helps us reproduce it.
What happens next
We acknowledge complaints within 48 hours and target resolution within one month. Support normally replies within two business days. We may ask for information needed to verify the purchase or investigate the file.
A verified duplicate payment or other approved refund is returned to the original payment method. Your bank or payment provider may need additional processing time. A full product refund revokes delivery access and ends the Customer Licence for the refunded materials.
Legacy 1:1 setup orders
Set Up My Brand 1:1 is no longer offered to new buyers. Customers who purchased it before 29 September 2026 retain the scheduling and cancellation terms shown at purchase.
- You may reschedule once when you give at least 24 hours' notice.
- Customer cancellations, missed sessions and completed sessions are not refundable.
- If Ecom Agent OS cancels and cannot provide a replacement appointment within 30 days, the setup-service fee will be refunded.
Your legal rights
This policy does not limit any rights that cannot lawfully be excluded.