Who handles your data
Farooq Chisty, trading as Ecom Agent OS, India, is responsible for the personal information described in this policy.
For privacy requests, customer care or a complaint, email [email protected].
What we collect
Information you provide
- Your name, email address, phone number and organization.
- Your billing address, state and PIN code when supplied during checkout or requested for billing.
- Your order, selected products, payment reference and transaction status.
- Your marketing and analytics consent choices.
- Messages, files and other details you send when you ask for support.
Information collected when you use the site
- Device, browser, IP address, request, security and diagnostic data.
- Page and event data when you allow optional analytics.
We do not store your full card, UPI or bank account details. Payment information is entered and processed through Instamojo.
How we use your information
- To create and verify your order, process payment status and deliver the files you purchased.
- To provide support, repair delivery problems and handle refund requests.
- To prevent fraud, protect the site and keep records required for legal, accounting and transaction purposes.
- To understand website and campaign performance when you have allowed analytics.
- To send product tips and relevant offers when you have separately chosen marketing emails.
Order and delivery processing is necessary to provide the product you requested. Optional analytics and marketing rely on your choice. Security, fraud prevention and record keeping support our legitimate business and legal obligations.
Who processes information for us
These providers process data for the services they supply and may also apply their own privacy terms. We do not sell your personal information.
Analytics and marketing
Optional analytics
Essential checkout and delivery functions work without optional analytics. If you select "Allow analytics," we may send website and purchase event data to Meta to measure campaign performance. You can decline by selecting "Essential only" on the site.
Optional marketing emails
Marketing email consent is separate from your purchase. You can unsubscribe through the link in any marketing email or contact support. Transactional messages about your order, delivery, refund or support request may still be sent when needed.
Retention and security
Order, payment, delivery and billing records are kept for the period needed to complete the transaction, meet legal and accounting duties, resolve disputes and protect against fraud. Support records are kept while a request is active and for a reasonable period afterward. Marketing records are kept until you unsubscribe or the information is no longer needed.
We use access controls, secure service providers and operational safeguards suited to the information we handle. No online service can promise absolute security. Please do not send passwords, private API keys or payment credentials in a support message.
Your choices and rights
You can ask us to confirm whether we hold your personal information, correct inaccurate details, request deletion where retention is not legally required, withdraw optional consent or raise a concern about how your information is handled.
To help protect your account, we may ask you to verify the email address, order ID or payment reference connected to your request.
Contact and complaints
Farooq Chisty is the customer care and grievance contact for Ecom Agent OS. Complaints are acknowledged within 48 hours and targeted for resolution within one month.