Who handles your data
Millionth Mile Marketing is responsible for the personal information described in this policy. Ecom Agent OS is the product brand.
For privacy requests, customer care or a complaint, email [email protected].
What we collect
Information you provide
- Your name, email address and phone number.
- Your order, selected products, payment reference and transaction status.
- Your marketing email choice.
- Messages, files and other details you send when you ask for support.
Information collected when you use the site
- Device, browser, IP address, request, security and diagnostic data.
- Page visits, checkout events, purchase events, referral details and Meta browser identifiers when available.
- Clicks, scrolling, navigation patterns, device details and masked session behaviour collected through Microsoft Clarity.
We do not store your full card, UPI or bank account details. Payment information is entered and processed through Cashfree.
How we use your information
- To create and verify your order, process payment status and deliver the files you purchased.
- To provide support, repair delivery problems and handle refund requests.
- To prevent fraud, protect the site and keep records required for legal, accounting and transaction purposes.
- To measure website, checkout, purchase and advertising performance.
- To send product tips and relevant offers when you have separately chosen marketing emails.
Order and delivery processing is necessary to provide the product you requested. Website and campaign measurement helps us understand whether our advertising works and keep purchase reporting accurate. Marketing emails remain optional. Security, fraud prevention and record keeping support our legitimate business and legal obligations.
Who processes information for us
These providers process data for the services they supply and may also apply their own privacy terms. We do not sell your personal information.
Analytics and marketing
Website and purchase measurement
We use Meta Pixel in the browser and Meta Conversions API after Cashfree confirms a payment. Purchase events can include the order value, purchased product identifiers, browser identifiers and protected matching data derived from the email address and phone number supplied at checkout. Browser and server events share a payment-based event ID so Meta can count one purchase when both copies arrive.
Optional Google Analytics
With your optional analytics consent, Google Analytics 4 records page visits, checkout steps and confirmed purchases across our Indian and international storefronts. Events use anonymous browser and session identifiers, native currency, order value and purchased product identifiers. We do not send your name, email, phone number or private access links to Google Analytics. Purchases use the confirmed order ID to prevent duplicate reporting. Use Cookie preferences in the storefront footer to withdraw consent.
Behavioural analytics
We use Microsoft Clarity to understand how visitors move through the website, including clicks, scrolling, navigation patterns, heatmaps and session replay. Clarity masks input fields and sensitive content. We use these insights to find broken interactions, confusing sections and checkout friction. Learn more in the Microsoft Privacy Statement.
Optional marketing emails
Marketing email consent is separate from your purchase. You can unsubscribe through the link in any marketing email or contact support. Transactional messages about your order, delivery, refund or support request may still be sent when needed.
Retention and security
Order, payment and delivery records are kept for the period needed to complete the transaction, meet legal and accounting duties, resolve disputes and protect against fraud. Support records are kept while a request is active and for a reasonable period afterward. Marketing records are kept until you unsubscribe or the information is no longer needed.
We use access controls, secure service providers and operational safeguards suited to the information we handle. No online service can promise absolute security. Please do not send passwords, private API keys or payment credentials in a support message.
Your choices and rights
You can ask us to confirm whether we hold your personal information, correct inaccurate details, request deletion where retention is not legally required, change your marketing email choice or raise a concern about how your information is handled. Browser privacy controls, Meta advertising settings and Microsoft privacy controls may also limit browser-side measurement.
To help protect your account, we may ask you to verify the email address, order ID or payment reference connected to your request.
Contact and complaints
Complaints are acknowledged within 48 hours and targeted for resolution within one month.